Shipping & Handling
Estimated delivery times
- Please allow up to 2 business days for your order to be processed and dispatched. We generally operate on a cutoff time of 12 PM PST, but this is not guaranteed as our schedule can vary.
- Packaging and handling fees are included. If applicable, VAT and customs fees are paid by the buyer upon receiving the package.
- Basic US flat shipping fees are calculated based on Canada Post - Expedited USA.
- In some rare cases, we may have to adjust the calculated shipping costs due to overweight products and shipping destinations with higher shipping rates. Should this occur, we will inform you.
- Live shipping rates for US and international orders are also provided.
- To the US, we ship via Canada Post - Expedited USA by default. For packages under 2 kg, we may use Small Packet - Air (no tracking) or Tracked Packet.
- To other countries, we ship via Canada Post - Xpresspost International.
- Delivery time estimates do not include the day of shipping.
- Delivery may take longer for remote/rural areas, as well as non-contiguous US states and territories, and overseas military bases (e.g. Alaska, Hawaii, AA, AE, AP).
- We are not responsible for delays due to customs.
- If you need faster shipping, Canada Post offers Xpresspost USA.
- If your shipment has not arrived after 12 business days (8 weeks outside the USA), please contact us. Shipping delays may occur over observed holidays.
- If your order is shipped in multiple boxes, they may not arrive together as each package is processed individually. Please ensure that you receive every package indicated by the tracking numbers for your order.
- On rare occasions, an item you purchased may not be available due to inventory errors. In that case, we reserve the right to cancel the item from your order and directly issue you a refund instead of putting it on backorder. Our apologies in advance if that happens to you.
- Xpresspost USA: 4-5 business days
- Expedited USA: 6-7 business days
- Small Packet - Air: 5-8 business days
- Tracked Packet: 6-8 business days
- Xpresspost International: 6-26 business days (depends greatly on country, see Canada Post's delivery standards)