Find quick answers to your questions below...

My Account • Do I need an account to place an order? • How do I create an account? • How do I edit my account information? • I forgot my password. Order Status • Has my order shipped? • How do I change quantities or cancel an item in my order? • How do I track my order? • My order never arrived. • An item or part of my item is missing. • I received the wrong product. • When will my backorder arrive? Shipping & Handling • How much is shipping? • How much is shipping? • When will my order ship? Shipping Destinations • Do you ship to Canada? • Where in the US do you ship to? • Do you ship to my country? Returns • How can I use my store credit? • What is your return policy? • When will my refund appear on my statement? • How do I return my product?

Pricing & Billing • Can I reserve items/pay for my order later? • Do you accept payments in other currencies? • Do you accept purchase orders? • How can I pay by check? • Why was my credit card declined? • Do you charge sales tax/VAT? • I have a question on my charges. • What are my payment options? • I need a copy of my receipt/invoice. • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I use a coupon? Products • How do I download my PDFs? • What is the difference between N beads and C beads? Additional Support • How do I contact you?